Product Overview

Whisperlabs is the most intelligent way for companies to manage customer ideas online. Not only is Whisperlabs free, but it helps companies increase customer advocacy, identify hidden revenue opportunities, and reduce customer attrition. All of this is finally possible because Whisperlabs allows you to have smarter conversations with your customers.

With Whisperlabs, you can be fully up and running in less than five minutes. After that, your customers are able to submit new ideas, vote for and rank the best ideas, and collaborate on the best innovations for your offering. Whisperlabs then offers you real-time access to your customer's opinions as well as their changing priories, enabling you to consistently align your organization and your product investments with the real market opportunity.

Whisperlabs is safe and secure. It allows you to completely control who can participate and makes it easy for everyone to network with each other in the best way to leverage your products and services.



How Whisperlabs works

Whisperlabs is a collaborative, powerful, easy and secure web-based solution for companies interested in gathering and managing ideas about product and feature ideas from their customers. You register your account, add your company and product information, and then invite your customers to participate. You can add a link into your website, software, or email signature which directs your customers to submit their ideas.

Whisperlabs automatically categorizes customer ideas and then provides you with powerful and insightful perspectives into what your customers want. You can quickly and easily drill through the information based upon the priorities of groups of interest such as your lead users, or provide information on the common interests of customers for specific features, products, or services. This user driven approach even gives you the ability to drill into the details of what each and every user wants.

Whisperlabs removes all of the challenges and complexity in creating surveys that require the survey writer to know how ask the right questions, as well as virtually eliminating the time required to gather and analyze responses to those questions. Utilizing our proprietary categorization algorithm and leveraging the interests and motivations of your users, all of the hard work is removed, leaving only the powerful insights that conversations with and among your customers can reveal.

Whisperlabs goes beyond merely collecting and managing customer ideas. By actively inviting and involving your customers in the process of helping you design your future products, you not only improve your probability of building winning products, but you also improve customer loyalty and empower your customer advocates. Whisperlabs reveals market opportunities that are unique to your company because the ideas collected represents the collective wants and desires of your customers and the reasons why they have chosen to do business with you. Acting on their suggestions will not only help you to build a stronger business, but it will also demonstrate to your customers the value you place in your relationship with them.